In accordance with articles 68 et seq. of Royal Legislative Decree 1/2007 of November 16, the Customer is granted the right to return within seven days of receiving the order.
Returns of products that meet the following requirements will be accepted:
Return of a closed concrete product (The Customer will return the product with its original packaging and seal without breaking and in perfect condition).
Procedure to follow to return a product:
The Client writes a claim to MOPER QUÍMICA LEVANTINA through the contact form of the web (https://brumol.com/contacto), with the details of the order, name and surname of the Client and reasons for the return. MOPER QUÍMICA LEVANTINA S.L. he will contact the client as soon as possible, providing him with an email address to send photographs that corroborate the poor state of the product received, in case that was the reason for the return. To meet all the requirements (claim in time, arrival of the product in poor condition) MOPER QUÍMICA LEVANTINA S.L. proceeds to the payment of the total amount of the order or product or the shipment of a new one according to the process that is finally decided by mutual agreement, once we receive the order or product returned. The sending of the return must be done according to what is agreed by both parties.
Return shipping costs
The return shipping costs will always be borne by the Customer, except in those cases in which the Customer has received a defective product, in poor condition or wrong, for reasons beyond the control of the Customer.
MOPER QUÍMICA LEVANTINA, S.L. will not be responsible for the expenses caused by those returns that occur without respecting the steps established in this procedure.